How do I reserve a number in Numbers on Demand?
How do I reserve a number in Numbers on Demand? To reserve a number in Numbers on Demand, you need to follow the steps in the video guide below: To find out more about Numbers on Demand, please find the User Guide here.
Read MoreHow to make an address update in Numbers on Demand
How to make an address update in Numbers on Demand Follow the steps in the video below to make an address update to a number in Numbers on Demand. For more information on Numbers on Demand, please find the User Guide here.
Read MoreHow can I activate a number in Numbers on Demand?
How can I activate a number? Follow the steps in the video below to activate a number in Numbers on Demand: For more information on Numbers on Demand, please find the User Guide here.
Read MoreWhat can I do on Numbers on Demand compared to Cocom Web Manager?
What can I do on Numbers on Demand compared to Cocom Web Manager? In the table below, you can find the summary of the features of the Numbers on Demand portal compared to Cocom Web Manager. Showing what features are available in each portal and how features from Cocom are mapped in the new Numbers…
Read MoreWhich tools are available in the Diagnostic Toolkit?
Which tools are available in the Diagnostic Toolkit? Note: Diagnostic Toolkit are not available for services contracted with Colt Japan, Singapore, Hong Kong and South Korea
Read MoreHow to escalate an incident?
How to escalate an incident? We understand that there may be times when you wish to escalate an incident. This could be due to several reasons: A service outage that exceeds the Service Level Agreement You are unable to carry out business as usual due to a fault You have a crisis situation Failure of…
Read MoreCan I request a copy of my invoice online?
Can I request a copy of my invoice online? Yes, you can request a copy of invoice from the past 5 months. Please click here to access the invoice page and the option to request a copy of invoice Watch this demo video for more details
Read MoreWhat are the differences between the original invoice and a copy of invoice?
What are the differences between the original invoice and a copy of invoice? The original invoice and copy will have the same charge details and amount to be paid. However any change done in the Company details will be reflected in the invoice copy, examples: Billing address, legal address, customer reference, Purchase order number, etc.
Read MoreHow long it takes to generate a copy of an invoice?
How long it takes to generate a copy of an invoice? Invoice copy may take around of 48hrs to be generated and available in the portal. However, during bill run period, (when system is generating the next invoice) it can take more time as we cannot generate copy of invoices during bill run period.
Read MoreHow can I download my invoice?
How can I download my invoice? Go to the invoice page , search the invoice using the different filter options and click on the invoice number link to download the invoice in PDF format.
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