Can I request a copy of my invoice online? Yes, you can request a copy of invoice from the past 5 months. Please click here to access the invoice page and the option to request a copy of invoice Watch this demo video for more details

What are the differences between the original invoice and a copy of invoice? The original invoice and copy will have the same charge details and amount to be paid. However any change done in the Company details will be reflected in the invoice copy, examples: Billing address, legal address, customer reference, Purchase order number, etc.

How long it takes to generate a copy of an invoice? Invoice copy may take around of 48hrs to be generated and available in the portal. However, during bill run period, (when system is generating the next invoice) it can take more time as we cannot generate copy of invoices during bill run period.  

How can I download my invoice? Go to the invoice page , search the invoice using the different filter options and click on the invoice number link to download the invoice in PDF format.

How can I open the invoice file Invoices are in PDF format. Please click here to download Acrobat Reader to view your invoices  

I cannot find my invoice in the invoice and report page Please make sure the invoice you are looking for is from the past *12 month (Colt online only keeps the latest *12 months invoice.) * 6 Months for customer with service contracted with Colt Germany.

Charges on my invoice are wrong how can I request the correction? You can raise a ticket to request a correction in the charges displayed in your invoice. Please click here to access to access the corresponding page.

I see some requests with the status in progress what does this mean It means that your request is submitted but still pending to be processed. The status will change to Completed once your request is fully processed in our systems. An email notification will be sent once the request is completed.