How can I set the priority of my ticket?
When you raise a ticket, you will be asked about the Service and Business Impact of the issue or enquiry. The options selected here will determine the overall priority of the ticket, in accordance to our SLA commitment to you. During the life of the ticket, the priority assigned can be viewed by looking at…
Read MoreHow do I find a copy of a notification?
All notifications are available to download from the Order Management Portal (even if you were not the original recipient) Click on the envelope icon in the “Notifications” Section, then select the language you wish to view the notification and it will automatically download.
Read MoreWhat is the difference between RFO (Reason for Outage) and Incident Report?
The Reason For Outage, consists of one or 2 sentence explaining what was the cause of the problem. You can find this information in the ticket details page once your issue has been resolved. The Incident Report or detailed Incident Report shows all the time lines history of the ticket progression. It takes 5 to…
Read MoreColt Online Dashboard
Colt Online Dashboard The Colt Online Dashboard shows you the key information about your Colt services and makes it really easy for you to do business with Colt. Moreover it is fully customisable meaning that you can decide which information is important for you to be shown in the the Dashboard, for instance you can…
Read MoreHow do I port-in a number in Numbers on Demand?
How do I port-in a number in Numbers on Demand? To find out how to port-in a number on Numbers on Demand, please watch the video below which is an example of a UK port-in. To find out more about Numbers on Demand then please find the User Guide here.
Read MoreHow do I reserve a number in Numbers on Demand?
How do I reserve a number in Numbers on Demand? To reserve a number in Numbers on Demand, you need to follow the steps in the video guide below: To find out more about Numbers on Demand, please find the User Guide here.
Read MoreHow to make an address update in Numbers on Demand
How to make an address update in Numbers on Demand Follow the steps in the video below to make an address update to a number in Numbers on Demand. For more information on Numbers on Demand, please find the User Guide here.
Read MoreHow can I activate a number in Numbers on Demand?
How can I activate a number? Follow the steps in the video below to activate a number in Numbers on Demand: For more information on Numbers on Demand, please find the User Guide here.
Read MoreWhat can I do on Numbers on Demand compared to Cocom Web Manager?
What can I do on Numbers on Demand compared to Cocom Web Manager? In the table below, you can find the summary of the features of the Numbers on Demand portal compared to Cocom Web Manager. Showing what features are available in each portal and how features from Cocom are mapped in the new Numbers…
Read MoreWhich tools are available in the Diagnostic Toolkit?
Which tools are available in the Diagnostic Toolkit? Note: Diagnostic Toolkit are not available for services contracted with Colt Japan, Singapore, Hong Kong and South Korea
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