I want to change the contact details that you have for me

To ensure that we hold the most up to date contact information (Tel Numbers, Preferred language etc) for notifications, you can review and update key information by clicking on “My Subscriptions” from your profile page, then Contact Groups. Alternatively, click on Contact Details in the breadcrumbs† 1. Click on Contact Groups   2. Edit the…

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New Order Managment Page

Order Management Page We are pleased to announce that the new Colt Online Order Management Page is now live! This replaces the current Order Management Page. However the old version will continue to be available under the Colt Classic option in the menu. ???? About: The Order Management Page provides you with an improved user…

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How to set your PBX Configuration

To ensure a smooth Service Activation, please consider following number formats when configuring your PBX,both for incoming and outgoing calls. For Outgoing Calls: The default format for Called Party Number and Calling Party Number is e.164 with + prefix. Other types of formats are supported upon request. For SIP trunks, numbers must be sent enbloc…

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How can I set the priority of my ticket?

When you raise a ticket, you will be asked about the Service and Business Impact of the issue or enquiry. The options selected here will determine the overall priority of the ticket, in accordance to our SLA commitment to you. During the life of the ticket, the priority assigned can be viewed by looking at…

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How do I find a copy of a notification?

All notifications are available to download from the Order Management Portal (even if you were not the original recipient) Click on the envelope icon in the “Notifications” Section, then select the language you wish to view the notification and it will automatically download.

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Colt Online Dashboard

Colt Online Dashboard The Colt Online Dashboard shows you the key information about your Colt services  and makes it really easy for you to do business with Colt. Moreover it is fully customisable meaning that you can decide which information is important for you to be shown in the the Dashboard, for instance you can…

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How do I port-in a number in Numbers on Demand?

How do I port-in a number in Numbers on Demand? To find out how to port-in a number on Numbers on Demand, please watch the video below which is an example of a UK port-in.   To find out more about Numbers on Demand then please find the User Guide here.

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