I want to change the contact details that you have for me
To ensure that we hold the most up to date contact information (Tel Numbers, Preferred language etc) for notifications, you can review and update key information by clicking on “My Subscriptions” from your profile page, then Contact Groups. Alternatively, click on Contact Details in the breadcrumbs† 1. Click on Contact Groups 2. Edit the…
Read MoreHow can I view the notifications/subscriptions that I am set up to receive from colt?
When selecting “My Subscriptions” from your profile page, you will be taken to the page which shows which notifications you are set up to receive. The different subscription types are also known as Contact Groups and are available under one of 3 different levels: When selecting a Contact Group type, the Customer Numbers and…
Read MoreHow can I modify the notifications/subscriptions that I receive from colt?
To keep you informed about what is happening with your service, colt will use the contact information you have provided to us to ensure that we send the information to the right place. We understand that sometimes, this information or the person who needs to be notified, will change, so it is important that you…
Read MoreNew Order Managment Page
Order Management Page We are pleased to announce that the new Colt Online Order Management Page is now live! This replaces the current Order Management Page. However the old version will continue to be available under the Colt Classic option in the menu. ???? About: The Order Management Page provides you with an improved user…
Read MoreHow to set your PBX Configuration
To ensure a smooth Service Activation, please consider following number formats when configuring your PBX,both for incoming and outgoing calls. For Outgoing Calls: The default format for Called Party Number and Calling Party Number is e.164 with + prefix. Other types of formats are supported upon request. For SIP trunks, numbers must be sent enbloc…
Read MoreHow can I set the priority of my ticket?
When you raise a ticket, you will be asked about the Service and Business Impact of the issue or enquiry. The options selected here will determine the overall priority of the ticket, in accordance to our SLA commitment to you. During the life of the ticket, the priority assigned can be viewed by looking at…
Read MoreHow do I find a copy of a notification?
All notifications are available to download from the Order Management Portal (even if you were not the original recipient) Click on the envelope icon in the “Notifications” Section, then select the language you wish to view the notification and it will automatically download.
Read MoreWhat is the difference between RFO (Reason for Outage) and Incident Report?
The Reason For Outage, consists of one or 2 sentence explaining what was the cause of the problem. You can find this information in the ticket details page once your issue has been resolved. The Incident Report or detailed Incident Report shows all the time lines history of the ticket progression. It takes 5 to…
Read MoreColt Online Dashboard
Colt Online Dashboard The Colt Online Dashboard shows you the key information about your Colt services and makes it really easy for you to do business with Colt. Moreover it is fully customisable meaning that you can decide which information is important for you to be shown in the the Dashboard, for instance you can…
Read MoreHow do I port-in a number in Numbers on Demand?
How do I port-in a number in Numbers on Demand? To find out how to port-in a number on Numbers on Demand, please watch the video below which is an example of a UK port-in. To find out more about Numbers on Demand then please find the User Guide here.
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