If you are having issues with finding a specific Service ID or Customer Number within My Subscriptions or the Contact Management module (Admin only), it is important to check that the Customer Number has been included in your Colt Online profile. To check that the Customer Number is added to your profile, follow the steps…

Note: This option is only available to Customer administrator users Select Account Level Select the required Customer Number List of Allowed domains is displayed To add a new domain, click on Add New Domain and enter domain name (without the @ symbol) Enter domain name and click on submit Note: only one domain is permitted…

There are 3 ways in which a new contact can be added, depending on which area of the contact management a user is in and outlined in the below sections: via the Account Level Contact Management pages; Add Contact pop up via the Set Subscription Journey; Add New Contact via the dedicated Set Subscription (By…

Planned Works subscriptions can be viewed and managed at Account Level via the contact management module*. This will mean that you will receive Planned Works notifications for any impacted service under your Customer Number (OCN Account). An example of this is shown below: *For services contracted in Colt Japan, Singapore, Hong Kong and South Korea,…

The simplest and quickest way to do this is to subscribe to the Default Service Notifications contact group for your Customer Number (OCN Account). This will mean that you will receive all proactive outage and informational notifications for ALL services under your Customer Number. An example of this is shown below. Refer to Approach 1…

This feature is available to Admin users only From time to time, it may be necessary to change which notifications are sent to teams/individuals across your organisation. There are two approaches admin users can take to edit the subscriptions. The approaches will work when amending the subscriptions for any level (e.g. Account or service levels).…

For individuals who have left your organisation and need to be removed from the list of contacts, please contact your Service Manager, who will be able to support the request via our internal support teams.

Summary Colt Online users are able to view which notifications they are set up to receive, by going to My Profile > My Subscription   Admin users are able to manage the subscriptions and notifications received by individuals within their organisation by going to My Profile > Contact Management   If you need to set…

This feature is available to Admin users only To keep you informed about what is happening with your service, colt will use the contact information you have provided to us to ensure that we send the information to the right place. We understand that sometimes, this information or the person within your organisation, who needs…