Voice Config Order Portal – Self Help Guide
Voice Config Order Portal Self Help Guide Home > Page 11 Voice Config Order Portal Overview How to Access via Notification How to Access via COL Navigate back Need help? Discover more: Login to Colt Online Register for an account Voice Config Order Portal Overview The Voice Config order portal allows you to directly enter…
Read MoreHow can I log a ticket to request information about an outage in my service?
How can I log a ticket to request information about an outage in my service? Click on the “Requests, Incidents” tile on the landing page, this will take you to the tickets page, once there click on the “Raise New Ticket” button and click on the “Service Issues” drop down button and select “I need…
Read MoreHow can I log a ticket for a fault in my service?
How can I log a ticket for a fault in my service? Step 1 – In the Menu bar select Tickets then click on Raise Tickets or Service Issues & Outages options Step 2 – In the Ticket Category page select the option Service Issues & Outages Step 3 – Then in the next page…
Read MoreHow to raise a Billing Enquiry?
How to raise a billing enquiry 1.To raise a Billing Enquiry we need to navigate in the Homepage to the section “Tickets” and choose “Raise Ticket” under Billing & Account Tickets. 2.On Raise Ticket page we will select one of the two options available for Billing Enquiries Account Enquiries: Legal name, Billing Address,…
Read MoreHow to view and dowload invoices and reports?
How to view and dowload invoices and reports The Billing Page allows you to search for your bills and reports from the past 12 month. Your bills are available as PDF files, which also can be downloaded. In case you have Voice services with Colt, you can view Call Details Records (CDRs) with our *Call…
Read MoreVoice Inventory Portal User Guide
Voice Inventory Portal User Guide We have recently launched a Voice Inventory portal, which allows you to see your live Voice services in the Colt 13 countries for our SIP Trunking and Voice Line (v) services; as well as our Number Hosting service which directs you to our Numbers on Demand portal. With the launch…
Read MoreWhy can I not add a subscription for my account?
If you are having issues with finding a specific Service ID or Customer Number within My Subscriptions or the Contact Management module (Admin only), it is important to check that the Customer Number has been included in your Colt Online profile. To check that the Customer Number is added to your profile, follow the steps…
Read MoreHow do I add a new domain to a customer number?
Note: This option is only available to Customer administrator users Select Account Level Select the required Customer Number List of Allowed domains is displayed To add a new domain, click on Add New Domain and enter domain name (without the @ symbol) Enter domain name and click on submit Note: only one domain is permitted…
Read MoreHow do I create a new contact?
There are 3 ways in which a new contact can be added, depending on which area of the contact management a user is in and outlined in the below sections: via the Account Level Contact Management pages; Add Contact pop up via the Set Subscription Journey; Add New Contact via the dedicated Set Subscription (By…
Read MoreHow do I set up to receive notifications about planned maintenance (Planned Works) on my service?
Planned Works subscriptions can be viewed and managed at Account Level via the contact management module*. This will mean that you will receive Planned Works notifications for any impacted service under your Customer Number (OCN Account). An example of this is shown below: *For services contracted in Colt Japan, Singapore, Hong Kong and South Korea,…
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