CIC Licensing Portal – User Guide
CIC Ordering Portal User Guide Home > Page 11 Introduction Customer Control Panel CIC License Portal for Customers CIC License Portal Marketplace User Management in CIC License Portal for Customers Create staff member logins Edit staff member logins Buying a Service Upsizing and downsizing a subscription Disable Automatic renewal of subscriptions Cancel existing subscriptions Support…
Read MoreOperator Connect – Ordering Portal
Operator Connect Ordering Portal Home > Page 11 Operator Connect Operator Connect Order Portal How to Place an Order Frequently Asked Questions Discover more: Login to Colt Online Register for an account Operator Connect Ordering Portal This portal is part of Colt’s commitment to delivering efficient and reliable telephony solutions, making it easier for businesses…
Read MoreWhat is a Product Communications Contact?
It is important to us that we can contact you for any critical announcements relating your account or services that you have with Colt. These critical announcements include the following: Public health notification, Advance notification relating to products reaching end of life, Technology change notifications, Regulatory impact Pricing updates The Product Communications contact is the…
Read MoreWhy is there a warning symbol next to some of my contacts?
When a new contact is added to our database, an email is sent asking for the individual to verify their email address*. Whilst the verification request is pending, contacts will be marked with a yellow warning symbol informing the user about this and will disappear once the individual responds to the verification request. An example…
Read MoreVoice Config Order Portal – Technical Guide
Voice Config Order Portal Technical Guide Home > Page 11 Product Summary Trunk Group Trunks SIP IP Addressing Technical Details Port Group Telephone Numbers (DDIs, CLIs) Features Discover more: Login to Colt Online Register for an account Product SIP Trunking SIP trunks are typically configured as a direct logical connection between the Colt SIP Trunking…
Read MoreVoice Config Order Portal – Self Help Guide
Voice Config Order Portal Self Help Guide Home > Page 11 Voice Config Order Portal Overview How to Access via Notification How to Access via COL Navigate back Need help? Discover more: Login to Colt Online Register for an account Voice Config Order Portal Overview The Voice Config order portal allows you to directly enter…
Read MoreHow can I log a ticket to request information about an outage in my service?
How can I log a ticket to request information about an outage in my service? Click on the “Requests, Incidents” tile on the landing page, this will take you to the tickets page, once there click on the “Raise New Ticket” button and click on the “Service Issues” drop down button and select “I need…
Read MoreHow can I log a ticket for a fault in my service?
How can I log a ticket for a fault in my service? Step 1 – In the Menu bar select Tickets then click on Raise Tickets or Service Issues & Outages options Step 2 – In the Ticket Category page select the option Service Issues & Outages Step 3 – Then in the next page…
Read MoreHow to raise a Billing Enquiry?
How to raise a billing enquiry 1.To raise a Billing Enquiry we need to navigate in the Homepage to the section “Tickets” and choose “Raise Ticket” under Billing & Account Tickets. 2.On Raise Ticket page we will select one of the two options available for Billing Enquiries Account Enquiries: Legal name, Billing Address,…
Read MoreHow to view and dowload invoices and reports?
How to view and dowload invoices and reports The Billing Page allows you to search for your bills and reports from the past 12 month. Your bills are available as PDF files, which also can be downloaded. In case you have Voice services with Colt, you can view Call Details Records (CDRs) with our *Call…
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