How can I expedite my order?
I want to change the Customer Request Date (CRD) or expedite my order Change the CRD (Customer Request Date) See how to change the Customer Request Date or expedite your order through this video below: Step by step: Once in the order, expand the “Key Order Dates” tab and click “Change CRD” In the…
Read MoreCan I see my order progress?
Can I see my order progress? Order information is updated in near real time so you can always see the latest status of your order by viewing the “Now & Next” section of an order. Watch this short video to see where you find this information…
Read MoreHow do I view the details of my order?
How do I view the details of my order? To see how you can view your full order details check out this video Detailed View By clicking on the hyperlink of an order reference you will be provided with more details about that order. “Expand All” will open all of the sections or you…
Read MoreHow can I find my order?
How can I find my order? Please see our video below for the easiest way to find your order: You can locate an order within the lists or search with: Any key references or words eg: Colt reference numbers, Customer reference number, Product type, originator name etc. One of the predefined search options
Read MoreWhat is the order management portal?
The order management portal is a tool that allows you to: View your orders placed with Colt Track the delivery process of those orders Update or provide new information to assist with the timely delivery of your service Detailed information from Colt source systems is presented in a user-friendly format and updated in near real-time…
Read MoreHow to use the Router Tool?
How to use the Router Tool? Once the Router Tool has achieved connectivity to the device, the below page will be visible. By clicking on the Get Router Information button, the device’s interfaces will be retrieved, displaying a real-time view of the router’s interface and IP addressing status: By selecting the Command drop down menu, a list…
Read MoreHow to contact Cease desk team
How to contact the Cease desk team Contact the Cease desk team in case you need to request/modify/cancel a cease or an update on ceases request already placed, please contact below mailboxes:
Read MoreHow to contact our Collection teams
How to contact our Collection teams Please see below the email address for which Colt country.
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