How to access the Diagnostic Toolkit?
How to access the Diagnostic Toolkit? Diagnostic Toolkit are available on the Service detail page of your service and options available will vary depending of the type of service. See below how to access it Steps Select the appropriate service from the Services view, which then takes you into the Service Details page. Scroll to the section…
Read MoreWhat is the Diagnostic Toolkit?
What is the Diagnostic Toolkit? The Diagnostic Toolkit contains tools that can be used to assist you with carrying out troubleshooting actions on your service. The list of available capabilities will vary depending on the type of service (Ethernet (point to point) and IP based (IP Access and IPVPN) products) and can be accessed via…
Read MoreHow do I know if my service is impacted by a network incident?
How do I know if my service is impacted by a network incident? Services impacted by a network incident will have an icon in the service. See example below: Service Grid page Service List page
Read MoreHow to view my tickets online?
How to view my tickets online?
Read MoreHow to modify a cease request?
How to modify a cease request? Step 1: Click on the “Services” tile. All live services associated with your account are shown on the Service page.. Step 2: Search the service you want to cease. Use the filter and search bar if required Step 3: Click on the Circuit id/Service identifier of the service you want to…
Read MoreHow to request a cease of my service?
How to request a cease of my service? Prerequisites: You must have the role “Cease Your Service” to be able to raise cease requests. Check this page for more details on How to request access to this functionality. If you do not have an Colt Online account, you can register following the steps in this…
Read MoreHow to access the Infovista tool?
How to access the Infovista tool? Step 1 – Login to online.colt.net . In case you don’t have a Colt Online account then request your access here Step 2 – From the Menu bar go to Services–> Reports–> Network Performance Reports. Another option is accessing Infovista from the Service Details Page. Step 3 – Search the service using the…
Read MoreHow to see the details of my service?
How to see the details of my service? The service details page is the central place to access more details about the selected service, including: • Technical details (Service Type, Address information etc) • Service Documentation • Diagnostic Toolkit (where available for the service) • Invoices (permissions required) • Recent Planned Works and Tickets for…
Read MoreHow to enable proactive tickets?
How to enable proactive tickets for my services? Note: This is available to Colt Online Admin Users only. It is now possible to enable/disable proactive ticketing on any specific service. When the feature is enabled, a ticket will be raised proactively and a notification sent, in the event of an outage. This can be controlled using…
Read MoreHow do I provide information to resolve order delays?
How do I provide information to resolve order delays? If your order is currently being delayed due to a customer reason – for example issues with site access, awaiting more details etc – it is possible for you to provide us with either the required information or an update online. See our video below for…
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