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How the Service Status Tool works?

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How the Service Status Tool works?

When the Service Status section is expanded, the Service Status check will automatically run against the Colt equipment at the edge of the network, presenting you with the progress of the checks. The sanity and health checks will be non-intrusive ONLY, so will not disruptive normal operation of the service.

Once the CPE’s are loaded with the initial output, the service status tool will continue to run sanity checks across the service. It is normal for the initial output to be presented shortly after the section being expanded. Once retrieved, the following will be displayed:

For illustrational purposes: Dependent on the selected service, the view shown here may appear differently. Typically, for point to point services, two sections (A-end and B-end) will be displayed. For services which are terminated at one end only (e.g. IP Access services), only one box will appear.

The timer at the top of the section indicates that the Service Status tool is continuing to run further non-intrusive checks to establish the overall service status. Please be aware that this can take up to 5 minutes to fully complete.

Once the sequence of checks have completed all the relevant sanity checks, a final “Service Status” will be presented with the findings. This final status will be presented with one of six outputs, as explained below.

Service Status result What does this mean? Recommended action
“Your service is working correctly”.
Colt are seeing your service working as expected.
No issues are seen across the service or at termination
points.
Traffic can be seen in either direction.
If you are having issues with using the service,
please check your internal equipment which
connects to the Colt service, including power,
connection and local configuration within your
network.
“We believe your service is working correctly”
Colt are seeing you service working. No issues are seen
at the termination points of the service. The
diagnostics checks which were conducted, came back
successfully, although it may not have been possible to
obtain the results for some of the checks performed.
If you are having issues with using the service,
please check your internal equipment which
connects to the Colt service, including power,
connection and local configuration within your
network.
If you continue to experience problems, please
contact the Colt support teams by raising a
ticket on the Colt Online portal.
“We believe your service is working but couldn’t fully
test”
Colt are seeing you service working. No issues are seen
at the termination points of the service, although it
may not have been possible to run every test against
the service.
If you are having issues with using the service,
please check your internal equipment which
connects to the Colt service, including power,
connection and local configuration within your
network.
If you continue to experience problems, please
contact the Colt support teams by raising a
ticket on the Colt Online portal.
“We were unable to determine status at this time”
It was not possible to run the diagnostics checks at this
moment. This may be due to a communication error to
the service or it may not be possible for the capability
to perform the full Service Status diagnostics.
Please contact the Colt support teams by raising
a ticket on the Colt Online portal.
“This feature is not supported for this service”
Sorry! It is not possible to use this capability on the
selected service.
Please contact the Colt support teams by raising
a ticket on the Colt Online portal.
“Your service is not working”
Colt have been able to run the diagnostics checks
across the service and have determined that the
service is currently down.
Please contact the Colt support teams by raising
a ticket on the Colt Online portal.

 

Advanced Service Status information

The overall service status is achieved by conducting a series of diagnostics checks. Initially, the checks include identifying status of CPE’s located on the client site, identifying whether the devices are reachable and if the interfaces on those CPE’s are UP or DOWN. Secondly, a sequence of checks identify whether traffic is being exchanged between the devices and transmitted out of customer-facing interfaces.

It is also possible for you to obtain further information about the interface settings and various counters (e.g. traffic statistics, errors) directly from the portal. The output will be a real-time view of the information, available directly from the device.

Show Settings This will display the interface settings on the CPE. Use this button to view information such as speed, duplex and negotiation settings of the interfaceShow Counters This will display the interface statistics of the CPE, such as inbound/outbound traffic and error counters

The output will be displayed in the text box below. It is possible to expand the text box, by dragging the size, from the bottom right-hand corner.

You can also quickly copy the output within the box, by clicking on the “Copy to clipboard” button, found to the right hand side of the screen.

Hint: Device & Interface Status
1) If the customer facing interface is DOWN, there is a high probability that the fault exists on the cable or the client’s equipment port. Please check port and local cabling on site.
2) If the CPE at either end is shown as DOWN (visible next to “Status:”), then power at the site should be checked.

 

 

 

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