How the Service Status Tool works?
- How to update your profile settings?
- How to enable Single Sign On for Colt Online?
- What options are available in Colt Online?
- Which notifications/subscriptions are available in the contact management module?
- How do subscriptions and the contact management module in colt online work?
- How can I view the notifications/subscriptions that I am set up to receive from colt?
- What is Planned Works ?
- What is the Order Management Portal?
- Ethernet Line External Service Guide EN
- UBOSS Portal Guide
- France Hosted Customer Numbers
- Why I cannot access the Update Password page?
- How to see the customer accounts associated to my Colt Online profile?
- How to access the Network Services – Performance Reporting tool (Skylight Analytics) in Colt Online
- Why I get the message “Email domain invalid” during the creation of a new user in Colt Online?
- How to upgrade my Colt Online user from Customer to Customer administrator?
- How to view, add or remove a Billing Account in my Colt Online profile?
How the Service Status Tool works?
When the Service Status section is expanded, the Service Status check will automatically run against the Colt equipment at the edge of the network, presenting you with the progress of the checks. The sanity and health checks will be non-intrusive ONLY, so will not disruptive normal operation of the service.
Once the CPE’s are loaded with the initial output, the service status tool will continue to run sanity checks across the service. It is normal for the initial output to be presented shortly after the section being expanded. Once retrieved, the following will be displayed:
For illustrational purposes: Dependent on the selected service, the view shown here may appear differently. Typically, for point to point services, two sections (A-end and B-end) will be displayed. For services which are terminated at one end only (e.g. IP Access services), only one box will appear.
The timer at the top of the section indicates that the Service Status tool is continuing to run further non-intrusive checks to establish the overall service status. Please be aware that this can take up to 5 minutes to fully complete.
Once the sequence of checks have completed all the relevant sanity checks, a final “Service Status” will be presented with the findings. This final status will be presented with one of six outputs, as explained below.
| Service Status result | What does this mean? | Recommended action |
|---|---|---|
 | “Your service is working correctly”. Colt are seeing your service working as expected. No issues are seen across the service or at termination points. Traffic can be seen in either direction. | If you are having issues with using the service, please check your internal equipment which connects to the Colt service, including power, connection and local configuration within your network. |
 | “We believe your service is working correctly” Colt are seeing you service working. No issues are seen at the termination points of the service. The diagnostics checks which were conducted, came back successfully, although it may not have been possible to obtain the results for some of the checks performed. | If you are having issues with using the service, please check your internal equipment which connects to the Colt service, including power, connection and local configuration within your network. If you continue to experience problems, please contact the Colt support teams by raising a ticket on the Colt Online portal. |
 | “We believe your service is working but couldn’t fully test” Colt are seeing you service working. No issues are seen at the termination points of the service, although it may not have been possible to run every test against the service. | If you are having issues with using the service, please check your internal equipment which connects to the Colt service, including power, connection and local configuration within your network. If you continue to experience problems, please contact the Colt support teams by raising a ticket on the Colt Online portal. |
 | “We were unable to determine status at this time” It was not possible to run the diagnostics checks at this moment. This may be due to a communication error to the service or it may not be possible for the capability to perform the full Service Status diagnostics. | Please contact the Colt support teams by raising a ticket on the Colt Online portal. |
 | “This feature is not supported for this service” Sorry! It is not possible to use this capability on the selected service. | Please contact the Colt support teams by raising a ticket on the Colt Online portal. |
 | “Your service is not working” Colt have been able to run the diagnostics checks across the service and have determined that the service is currently down. | Please contact the Colt support teams by raising a ticket on the Colt Online portal. |
Advanced Service Status information
The overall service status is achieved by conducting a series of diagnostics checks. Initially, the checks include identifying status of CPE’s located on the client site, identifying whether the devices are reachable and if the interfaces on those CPE’s are UP or DOWN. Secondly, a sequence of checks identify whether traffic is being exchanged between the devices and transmitted out of customer-facing interfaces.
It is also possible for you to obtain further information about the interface settings and various counters (e.g. traffic statistics, errors) directly from the portal. The output will be a real-time view of the information, available directly from the device.
| Show Settings This will display the interface settings on the CPE. Use this button to view information such as speed, duplex and negotiation settings of the interface | Show Counters This will display the interface statistics of the CPE, such as inbound/outbound traffic and error counters |
The output will be displayed in the text box below. It is possible to expand the text box, by dragging the size, from the bottom right-hand corner.
You can also quickly copy the output within the box, by clicking on the “Copy to clipboard” button, found to the right hand side of the screen.
2) If the CPE at either end is shown as DOWN (visible next to “Status:”), then power at the site should be checked.