How to update your profile settings?
How to update your profile settings? See GIF or steps below to update your profile details Steps From the menu bar click on the gear icon and select the option Profile Settings Select the option Update Profile Update you details and click Submit to save the changes Note: Email address and User Id cannot be updated. In case…
Read MoreHow to enable Single Sign On for Colt Online?
Prerequisites to use Single Sign On: You should be a Colt Online Users. Click here to register or contact the Colt Online Administrator in your organisation. The IDP metadata shared with Colt should not contain<RoleDescriptor> tags. More details on the steps to setup Single Sign-On are available here Click here to see all help…
Read MoreWhat options are available in Colt Online?
What features are available in Colt Online? Colt Online offers many features to make it easy for you to manage your services online. The full list of available roles is shown below: Option Available May require additional approval from Colt Not Available
Read MoreWhich notifications/subscriptions are available in the contact management module?
There are a number of notifications and subscriptions that can be viewed and managed for each contact within your organisation. This is shown in the overview below: The main and most critical subscriptions used by customers is for proactive tickets and planned works notifications, as below: Other subscriptions include the following:
Read MoreHow do subscriptions and the contact management module in colt online work?
Summary Colt Online users are able to view which notifications they are set up to receive, by going to My Profile > My Subscription Admin users are able to manage the subscriptions and notifications received by individuals within their organisation by going to My Profile > Contact Management If you need to set…
Read MoreHow can I view the notifications/subscriptions that I am set up to receive from colt?
When selecting “My Subscriptions” from your profile page, you will be taken to the page which shows which notifications you are set up to receive. The different subscription types are also known as Contact Groups and are available under one of 3 different levels: When selecting a Contact Group type, the Customer Numbers and…
Read MoreWhat is Planned Works ?
What is Planned Works Overview of Planned works / Change management operations Colt network spans 184,000+ kilometres of long distance, metro fibre, subsea and terrestrial leased capacity across 28 countries. This makes the management of planned works across such a complex network imperative to be precise, controlled and of highest success rate. All maintenances (normal/emergency)…
Read MoreWhat is the Order Management Portal?
What is the Order Management Portal The Order Management Portal is a tool that allows you to: View your orders placed with Colt Track the delivery progress of those orders Update or provide new information to assist with the timely delivery of your service Detailed information from Colt source systems is presented in a user…
Read MoreDedicated Cloud Access External Service Guide
Introduction Enterprises are increasingly turning towards private network connectivity solutions to access public cloud platforms. Private connectivity in to cloud platforms provides improved performance and security compared to the internet, and allows enterprise customers to connect to the public cloud in a seamless manner.Dedicated Cloud Access provides secure, flexible, highly scalable and reliable Ethernet and…
Read MoreColt Operator Connect Management Portal for Partners
Operator Connect for Resellers Portals and FAQs Home Operator Connect Order Portal How to Place an Order Frequently Asked Questions Discover more: Login to Colt Online Register for an account You’re a Colt Operator connect partner. This page gives you all the support you need to get started and make the most of our platform:…
Read MoreAssign a role to an existing user
Assign a role to an existing user Ensure you are logged in as a Customer Administrator Go to Home > User Management > Assigned Roles Ensure the Security Admin role is enabled via the toggle Go to User Management > Administrator Settings > Manage User Search for the user you want to remove using their email…
Read MoreRemove the role of a user
Remove the role of a user Ensure you are logged in as a Customer Administrator Go to Home > User Management > Assigned Roles Ensure the Security Admin role is enabled via the toggle Go to User Management > Administrator Settings > Manage User Search for the user you want to remove using their email…
Read MoreModify the account group of the user
Modify the account group of the user Ensure you are logged in as a Customer Administrator Go to Home > User Management > Assigned Roles Ensure the Security Admin role is enabled via the toggle Go to User Management > Administrator Settings > Manage User Search for the user you want to modify using their…
Read MoreCreate a new users and assign the IPG role
Create a new users and assign the IPG role Ensure you are logged in as a Customer Administrator Go to Home > User Management > Assigned Roles Ensure the Security Admin role is enabled via the toggle Go to User Management > Manage User > Add User Choose to create a Customer User Enter the…
Read MoreColt Versa SD WAN & SASE – External Service Guide
1. Overview Colt’s Software Defined WAN solution (hereafter SD WAN) enables Internet to be used as a business network and an MPLS alternative for the WAN. There is a radical shift occurring in the market where customers are evolving towards a hyper-connected and digital world by adopting innovative business and operational models (Cloud, Big data,…
Read MoreEthernet VPN- External Service Guide
1. Ethernet VPN Overview The Colt Ethernet Services portfolio of services enables customers to interconnect their Ethernet local area network (LAN) so that they can operate various company sites as a single office, reducing costs and increasing efficiency. Ethernet is the de facto industry standard protocol within the LAN, and Colt Ethernet Services enable customers…
Read MoreEthernet Line- External Service Guide
1. Overview The Colt Ethernet services portfolio enables customers to interconnect their Ethernet local area network (LAN), so that they can operate various company sites as a single office, reducing costs and increasing efficiency. Ethernet is the de facto industry standard protocol within the LAN, and Colt Ethernet enables customers to extend Ethernet into metropolitan…
Read MoreWave – External Service Guide
1. Wave Service Overview Colt Wave services provide customers with a fully managed, high quality end-to-end transparent data transmission service operating at speeds from 1G to 400G.Wave services enable high bandwidth network connections to be deployed quickly and easily over Colt’s high capacity, scalable optical infrastructure. This enables customers to leverage market opportunities and meet…
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