How can I set the priority of my ticket?
- How to update your profile settings?
- How to enable Single Sign On for Colt Online?
- What options are available in Colt Online?
- Which notifications/subscriptions are available in the contact management module?
- How do subscriptions and the contact management module in colt online work?
- How can I view the notifications/subscriptions that I am set up to receive from colt?
- What is Planned Works ?
- What is the Order Management Portal?
- Ethernet Line External Service Guide EN
- UBOSS Portal Guide
- France Hosted Customer Numbers
- Why I cannot access the Update Password page?
- How to see the customer accounts associated to my Colt Online profile?
- How to access the Network Services – Performance Reporting tool (Skylight Analytics) in Colt Online
- Why I get the message “Email domain invalid” during the creation of a new user in Colt Online?
- How to upgrade my Colt Online user from Customer to Customer administrator?
- How to view, add or remove a Billing Account in my Colt Online profile?
When you raise a ticket, you will be asked about the Service and Business Impact of the issue or enquiry.
The options selected here will determine the overall priority of the ticket, in accordance to our SLA commitment to you.
During the life of the ticket, the priority assigned can be viewed by looking at the ticket details page.
Details of the Ticket Priority matrix can be viewed here:
If you need to amend the priority of the ticket, please contact our support teams who will help you.