Posts by andreantunes
How to set your PBX Configuration
To ensure a smooth Service Activation, please consider following number formats when configuring your PBX,both for incoming and outgoing calls. For Outgoing Calls: The default format for Called Party Number and Calling Party Number is e.164 with + prefix. Other types of formats are supported upon request. For SIP trunks, numbers must be sent enbloc…
Read MoreHow can I set the priority of my ticket?
When you raise a ticket, you will be asked about the Service and Business Impact of the issue or enquiry. The options selected here will determine the overall priority of the ticket, in accordance to our SLA commitment to you. During the life of the ticket, the priority assigned can be viewed by looking at…
Read MoreHow do I find a copy of a notification?
All notifications are available to download from the Order Management Portal (even if you were not the original recipient) Click on the envelope icon in the “Notifications” Section, then select the language you wish to view the notification and it will automatically download.
Read MoreWhat is the difference between RFO (Reason for Outage) and Incident Report?
The Reason For Outage, consists of one or 2 sentence explaining what was the cause of the problem. You can find this information in the ticket details page once your issue has been resolved. The Incident Report or detailed Incident Report shows all the time lines history of the ticket progression. It takes 5 to…
Read MoreColt Online Dashboard
Colt Online Dashboard The Colt Online Dashboard shows you the key information about your Colt services and makes it really easy for you to do business with Colt. Moreover it is fully customisable meaning that you can decide which information is important for you to be shown in the the Dashboard, for instance you can…
Read MoreWhich tools are available in the Diagnostic Toolkit?
Which tools are available in the Diagnostic Toolkit? Note: Diagnostic Toolkit are not available for services contracted with Colt Japan, Singapore, Hong Kong and South Korea
Read MoreHow to escalate an incident?
How to escalate an incident? We understand that there may be times when you wish to escalate an incident. This could be due to several reasons: A service outage that exceeds the Service Level Agreement You are unable to carry out business as usual due to a fault You have a crisis situation Failure of…
Read MoreCan I request a copy of my invoice online?
Can I request a copy of my invoice online? Yes, you can request a copy of invoice from the past 5 months. Please click here to access the invoice page and the option to request a copy of invoice Watch this demo video for more details
Read MoreWhat are the differences between the original invoice and a copy of invoice?
What are the differences between the original invoice and a copy of invoice? The original invoice and copy will have the same charge details and amount to be paid. However any change done in the Company details will be reflected in the invoice copy, examples: Billing address, legal address, customer reference, Purchase order number, etc.
Read MoreHow long it takes to generate a copy of an invoice?
How long it takes to generate a copy of an invoice? Invoice copy may take around of 48hrs to be generated and available in the portal. However, during bill run period, (when system is generating the next invoice) it can take more time as we cannot generate copy of invoices during bill run period.
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