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- How do subscriptions and the contact management module in colt online work?
- How can I view the notifications/subscriptions that I am set up to receive from colt?
- What options are available in Colt Online?
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- What is the Order Management Portal?
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- Colt Companion Guide – Service Delivery
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- Why I get the message “Email domain invalid” during the creation of a new user in Colt Online?
- How to create a new user restricted to certain Billing Account Number(s)?
- How to change your invoice language?
- How to use Infovista?
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You will be able to restrict the access of a new user to specific Billing Account Numbers. This feature will provide the user access only to the information contained in the Services, Ordering, Ticketing and Invoices modules which is related to the Billing Account Numbers selected.
Check the steps below if you need to create a new Colt Online account restricted to certain BCNs.
- Go to User Management menu of Colt Online and select Create User. Select Customer User or Customer Administrator option depending on the type of user which needs to be created.
- Introduce the user details in following screen, including all mandatory fields, and click in Next.
- Select in the next screen the OCN (Customer Account Number) that needs to be associated to the new user Colt Online Account.
- The below pop-up screen will show up.
If “No, a user can have access…” option is selected, the regular flow for a new user creation will be followed, and no Billing Account restrictions feature will be applied.
If “Yes, limit the user access to specific Billing Accounts” is selected, you will be able to apply restrictions on a Billing Account level.
- After selecting the OCN(s) from which Billing Accounts belong to, you will need to select the specific Billing Account Numbers in below screen.
- Once the Billing Accounts to which the user will be restricted to have been selected, it will be required to select the roles associated to the new user in the following screen.
- Finally, the preview screen will appear in which all previous details can be validated and eventually accept the new user creation restricted to the selected Billing Account Numbers.
The below options in Colt Online are disabled for users with Billing Account restrictions.
Customer User with Billing Account restriction:
- Will NOT be able to request for new Accounts to be added to his/her profile.
- Will NOT be able to request for new Billing Accounts
- Will NOT be able to request to remove Billing Accounts
- Will not be able to introduce contacts for subscriptions
Customer Administrator with Billing Account restriction:
- Will NOT be able to request for new Accounts to be added to his/her profile or other Customer users.
- Will NOT be able to request for new Billing Accounts for his/her own user account or introduce new Billing Accounts to other Customer users accounts
- Will NOT be able to request to remove Billing Accounts from his/her own user account or from other Customer users.
- Will only be able to create new Customer User restricted to the Billing Accounts the administrator has access to.
- Will NOT be able to introduce new contacts into the Contact Management page.